Why Backflipt?

Your questions answered about the enterprise AI platform that transforms business operations through intelligent companion applications

How long has Backflipt been in business?

Backflipt (Xenovus, Inc.) has been operating as a self-sustained, profitable business for over a decade, serving Fortune 500 customers with cutting-edge technology solutions. We've built a growing customer base across US government, insurance, airline industries, and software companies.

Who are your customers?

We proudly serve Fortune 500 companies across multiple industries, including US government agencies, major insurance companies, leading airlines, and software companies. Our decade-long track record demonstrates consistent value delivery to enterprise customers.

Who's behind Backflipt?

Our executive leadership consists of successful Silicon Valley entrepreneurs with a proven 25-year track record of building technology companies. Our founding team has contributed to the technology revolution through multiple successful startups, holds several patents, and has served hundreds of customers. Notably, our identity management and single sign-on technology became part of Citrix, and we pioneered high-performance data center connectivity with TCP/IP technology that is now part of Broadcom.

What certifications do you maintain?

Backflipt annually renews SOC2, ISO, and GDPR certifications to ensure we meet the highest security and compliance standards required by enterprise customers.

Do you support hybrid cloud environments?

Yes. BackfliptAI is designed for hybrid cloud architectures, allowing you to distribute AI companion applications across multiple environments while maintaining seamless integration and consistent security policies. You can run different components in different locations based on your data residency, performance, and compliance needs.

How do you handle data privacy and protection?

Data privacy is paramount in our architecture. BackfliptAI-built solutions are deployed in hybrid customer cloud configurations, which means your data never leaves your cloud environment. This approach ensures complete data sovereignty and eliminates concerns about third-party data access. Your sensitive business information remains entirely within your controlled infrastructure while still benefiting from advanced AI capabilities.

How secure is the platform?

Security is foundational to BackfliptAI. Every AI agent operates within your existing permission structure using role-based access control, OAuth integration, and tokenized security. We maintain SOC2, ISO, and GDPR certifications, and our platform enhances rather than compromises your security posture. With flexible deployment options, you can meet any security requirement from cloud-native to air-gapped environments.

How does authentication and security work?

We've abstracted away authentication complexity entirely. BackfliptAI seamlessly integrates with any enterprise identity provider (Active Directory, LDAP, SAML, OAuth) and handles sophisticated token management automatically. AI agents inherit user permissions naturally and operate within your existing security framework—no custom integration work required, whether deployed in cloud or on-premises.

Do you work with other technology partners?

Yes. Backflipt has established partnerships with leading service vendors and ISP vendors to provide a rich set of integrated solutions for customers. These partnerships enable us to deliver comprehensive enterprise solutions that leverage best-of-breed technologies across the entire technology stack.

Can you integrate with our existing vendor relationships?

Absolutely. Our extensive partner ecosystem and flexible architecture allow us to work seamlessly with your existing technology vendors and service providers. We complement rather than replace your current vendor relationships, often enhancing the value of your existing investments.

Do you provide professional services or work with system integrators?

Through our partner network, we can connect you with experienced system integrators and service providers who specialize in BackfliptAI implementations. This ensures you have access to the expertise needed for successful deployment and ongoing optimization.

What makes BackfliptAI different from other AI platforms?

BackfliptAI is the next generation of the proven Backflipt Platform that has successfully rolled out applications used by Fortune 500 companies. Our platform is specifically designed for building agentic AI companion applications and AI co-pilots that integrate deeply into enterprise business processes. Unlike bolt-on AI tools, our AI companions and co-pilots use advanced Analyze-Suggest-Act (A2A) methodologies and Model Context Protocol (MCP) standards to become true participants in your workflows, not just external assistants.

How does the agentic AI approach work?

Our AI companions follow three phases: Analyze (understand your business context and data), Suggest (provide relevant recommendations during workflows), and Act (execute approved actions autonomously). This creates AI that actively helps optimize your processes rather than waiting for questions.

What business value can we expect?

BackfliptAI delivers measurable results including streamlined operations through intelligent automation, enhanced decision-making with context-aware insights, improved security posture through AI-powered monitoring, and rigorous regulatory compliance through AI-driven process alignment. Our Fortune 500 customers report significant efficiency gains and operational improvements.

Can we choose our own AI models?

Absolutely. BackfliptAI provides complete flexibility to use AI models from any provider (OpenAI, Anthropic, Google, custom models) or combine multiple models within the same application. You're never locked into a single vendor, and you can optimize costs by selecting the best model for each specific function.

Can business teams collaborate on AI development?

Yes! Our POET (Prompt Orchestration and Engineering Toolkit) enables business process experts to work directly with AI teams. Business users can define AI behavior, validate responses, and refine agent capabilities using business-friendly interfaces, while technical teams handle the sophisticated implementation details.

How do you ensure AI consistency and quality?

BackfliptAI includes comprehensive testing frameworks with automated regression testing, multi-model validation, and consistency checking. Our platform validates AI behavior across different scenarios and models before deployment, ensuring reliable performance in production across any deployment environment.

How do we monitor AI performance?

We provide comprehensive dashboards showing real-time AI performance, usage analytics, business impact measurement, and cost optimization insights. You can track how AI companions are performing across your enterprise and measure actual ROI, with full visibility regardless of where components are deployed.

Can we see how AI makes decisions?

Absolutely. BackfliptAI integrates industry-leading tools like Langfuse and LangGraph to provide complete transparency into AI decision-making. You can trace every step of AI reasoning, understand decision paths, and build trust through complete visibility into how conclusions are reached.

How does authentication and security work?

We've abstracted away authentication complexity entirely. BackfliptAI seamlessly integrates with any enterprise identity provider (Active Directory, LDAP, SAML, OAuth) and handles sophisticated token management automatically. AI agents inherit user permissions naturally and operate within your existing security framework—no custom integration work required, whether deployed in cloud or on-premises.

Where can BackfliptAI be deployed?

Backflipt-enabled solutions offer complete deployment flexibility. You can deploy in your own cloud environments (AWS, Azure, GCP), on-premises data centers, or custom infrastructure. We support whatever deployment model meets your security, compliance, and operational requirements.

Can we deploy on-premises for enhanced security?

Absolutely. For organizations with strict data sovereignty requirements or air-gapped environments, BackfliptAI can be fully deployed within your own data centers while maintaining all platform capabilities including agentic AI functionality, MCP integration, and comprehensive observability.

What about multi-cloud strategies?

BackfliptAI supports multi-cloud deployments across AWS, Azure, and GCP simultaneously. This enables you to optimize costs, avoid vendor lock-in, and meet diverse geographic or regulatory requirements while maintaining unified AI companion management across all environments.

Will this work with our existing systems?

Yes. BackfliptAI includes robust iPaaS connectivity with hundreds of out-of-the-box integrations. Whether it's Salesforce, ServiceNow, custom databases, or legacy systems, our AI companions can interact with your entire technology ecosystem through secure, standard API methodologies—regardless of where systems are deployed.

How quickly can we deploy AI companions?

BackfliptAI's abstracted authentication and identity management layer dramatically accelerates deployment. Our platform handles complex integrations automatically, enabling you to focus on business logic rather than technical setup. Most organizations can deploy their first AI companion applications in weeks, not months—regardless of deployment environment.

What if we need to change AI behavior?

Our decoupled architecture means you can refine AI behavior independently from core applications. Update prompts, modify agent responses, and deploy improvements instantly without disrupting operations or requiring application releases—across any deployment model.

Can we start small and scale?

Absolutely. You can begin with a single AI companion application and gradually expand across your enterprise. Our architecture supports everything from pilot programs to enterprise-wide deployments, and you can add new AI capabilities without disrupting existing operations. Scale across cloud environments, on-premises, or hybrid configurations as needed.

What's our investment protection if we grow or change needs?

BackfliptAI grows with you. Our model-agnostic platform means you can change AI providers, expand capabilities, adapt to new requirements, and even change deployment models without starting over. Your investment becomes more valuable as your needs become more sophisticated.

Do you understand our industry?

With over a decade serving Fortune 500 customers across government, insurance, airlines, and software industries, we understand the unique challenges and compliance requirements of enterprise environments. Our platform is built specifically for mission-critical enterprise operations.

What support do you provide?

We provide comprehensive support including implementation guidance, user training, ongoing technical support, and dedicated account management. Our team works as a partner to ensure your AI companion applications deliver measurable business value, supported by our extensive partner network for specialized requirements.

What if we want to customize or have special requirements?

BackfliptAI is designed for enterprise flexibility. Our platform can accommodate custom integrations, specific compliance requirements, unique business processes, and specialized deployment needs while maintaining the benefits of our proven agentic AI architecture.

Why shouldn't we build this ourselves?

The BackfliptAI platform ensures that applications rolled out using our platform are always compliant with leading standards for A2A and MCP-related technologies, and leverage leading open source libraries for a rich feature set. Customers are never locked into the Backflipt platform, giving you the flexibility and freedom to evolve your solutions. Building in-house would require significant ongoing investment to maintain compliance with evolving standards and integrate the latest open source innovations.