Backflipt Provisioning Center for Axway MFT/B2Bi

Streamline the interaction between business users and MFT admins for partner onboarding, route establishment, and modifications.

Provisioning Center App

The Backflipt Provisioning Center App seamlessly integrates with Axway MFT/B2Bi solutions, providing a customized digital experience for onboarding trading partners and setting up file routes through a self-service platform with robust administrative oversight. A configurable workflow orchestrates the onboarding and file routing processes, enhancing collaboration and progress visibility for business users, administrators, and approvers. This system significantly reduces the time and resources needed to onboard and exchange files with new partners and manage and update routing details for existing partners. Automation of administrator actions minimizes costly manual errors, boosting overall efficiency. The app implements role-based access control to govern user views and actions, ensuring security. Additionally, Provisioning Center App integrates seamlessly with SAML-based SSO systems like Okta, facilitating easy user access, and ITSM systems like ServiceNow for creating and updating RITMs for official record-keeping.

Target Users

  • Enterprises leveraging MFT products for high-volume file transfers with external partners.
  • Non-technical business users involved in partner onboarding and seeking visibility into file transfer activity.
  • MFT administrators managing partner accounts and configuring file transfer routes.
  • IT operations teams involved in approval workflows and system recordkeeping via ITSM platforms like ServiceNow.
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User Objectives

  • Onboard new trading partners quickly and securely.
  • Configure and manage file routing paths for partner accounts.
  • Reduce manual intervention and eliminate administrative errors.
  • Maintain complete visibility and auditability over partner route creations and updates.
  • Monitor and get alerts on partner onboarding and route creation SLA violations.
  • Integrate workflows with enterprise tools like SSO and ITSM systems like ServiceNow.

Value Proposition

  • Enables self-service onboarding and file routing requests through intuitive forms.
  • Uses configurable workflows for approvals, collaboration, and visibility.
  • Automates backend MFT administration, reducing time and risk.
  • Presents a hierarchical, unified view of partner routes across test and production environments.
  • Integrates with SSO (Okta) for seamless login and with ServiceNow for centralized task management.

Features

  • Self-Service Partner Onboarding Requests: Business users can easily submit self-service requests for onboarding new trading partners by filling out customizable and user-friendly forms. These requests undergo a review process by administrators who supplement them with any necessary additional details before creating partner accounts in MFT with just a single click.
  • Self-Service File Route Requests: Business users can submit requests to create new file routes or update/delete existing file routes for partner accounts in MFT using easy-to-understand and customizable forms. The forms capture details such as the route direction, protocols, file type, file metadata, source, destination information, and additional options like file encrypt/decrypt, file rename, etc. of a file route. Administrators further review the requests to provide additional details before creating or updating the routes in MFT with a single click.
  • Configurable Workflow: Partner onboarding and route creation process operates through a customizable workflow that engages business users, administrators, and approvers. This adaptable workflow incorporates a collaboration feature, enabling real-time inline information exchange for timely completion. All participants in the workflow benefit from comprehensive visibility into the progress, ensuring a transparent and efficient workflow experience.
  • Automating Administrative Actions: Through seamless API integration with MFT, administrators can effortlessly execute essential MFT administrative tasks, such as creating and updating partner accounts and file routes, with just a single click, eliminating the potential for errors associated with manual processes.
  • Hierarchical View of Partner Accounts and Routes: The Provisioning Center App provides an organized, hierarchical view of trading partner accounts within MFT, showcasing associated file routes for each account and comprehensive route details. In the case of a trading partner acting as a Third-Party Administrator (TPA), the view encompasses route details tailored to each client serviced by the TPA.
  • Integrated Management of Test and Production MFT Instances: The Provisioning Center App seamlessly integrates with Test and Production MFT instances, providing a unified view. This enables business users and administrators to efficiently onboard trading partners and create and validate file routes in the Test Instance before promotion to the Production Instance. Users gain comprehensive visibility into partner accounts and route details across test and production instances within a single pane.
  • Access Control: The app enforces a role-based access control system to regulate user views and actions effectively. Business users' perspectives are additionally refined using the business unit attribute. All users are presented with consistent views within a specific business unit, ensuring uniformity. Importantly, these views remain isolated and are not shared across different business units, maintaining confidentiality and relevance for each unit.
  • Audit Reports: The Provisioning Center App provides comprehensive out-of-the-box reports, summarizing all activities performed within the app, addressing the needs of both business users and administrators. Business users can access reports specific to actions within their respective business units, offering focused insights. In contrast, administrators can access reports across all business units, ensuring a broader view of app activities.
  • Legacy Accounts Visibility: The Provisioning Center App includes a synchronization feature that facilitates the seamless import of legacy account and route details from MFT. This integration empowers business users and administrators to execute self-service functions on these imported accounts and routes, ensuring a unified approach to managing existing and new data within the app.
  • ITSM Integration: The workflows seamlessly integrate with ITSMs like ServiceNow, enabling the creation of Requested Items (RITMs) and updating tasks within the platform. These workflows can be triggered to initiate actions based on RITM approvals or rejections within ServiceNow. This integration establishes ServiceNow as the central official system of record for all enterprise activities, ensuring a cohesive and streamlined workflow process.
  • Flexible Deployment: This solution allows deployment as a Docker container on any cloud provider or within an on-premise customer data center.