TransferIQ FileView

Target Users

Enterprises conducting high-volume file transfers with hundreds of external partners via MFT platforms
Business users responsible for overseeing partner file transfers
MFT administrators responsible for SLA monitoring
IT operations teams handling incident resolution using ITSM tools like ServiceNow

User Objectives

Monitor and ensure SLA compliance for partner file transfers
Retrieve and analyze specific file transfer details
Automate report generation and incident ticket creation
Build role-specific dashboards and alerts
Gain insights into sensitive or failed transfers across routes or partners

Value Proposition

Personalized, real-time dashboards and reports tailored to business processes
Proactive SLA breach detection with alerting and automated ticketing
Enhanced visibility and control over partner file transfer operations
Integration with enterprise systems like ServiceNow, Teams, Slack
Custom query and reporting tools designed for non-technical users

Features

File Transfer Insights: This feature provides users with a comprehensive view of file transfer details based on their roles. Users have the flexibility to generate custom queries, allowing them to retrieve specific types of file transfer information. These queries can encompass a range of parameters, including Partner/Client Name, File Name, File Transfer Direction, File Delivery/Reception Status, File Metadata, and Data Sensitivity Type. Furthermore, users have the option to designate any of their custom queries as the default for added convenience and efficiency.
Enhanced Reporting Capabilities: The enhanced Reports Feature within the analytics portal offers a robust set of pre-built reports, categorizing file transfer activities based on duration across all partners. Additionally, users can create customized file transfer summary reports tailored to specific partners and defined timeframes. The flexibility of scheduled reporting allows for automatic generation and email delivery to selected recipients at regular intervals. Users can also generate reports on-demand, ensuring immediate access to insights or easy sharing via email.
File Transfer SLA Notifications: Users have the capability to establish tailored rules for monitoring essential file transfer Service Level Agreements (SLAs) concerning specific partners. These rules encompass parameters such as partner names, file delivery schedules, file attributes including name and metadata, file sizes etc. Whenever a file delivery or reception deviates from the predefined SLA parameters, users are promptly notified through various channels, including email and messaging platforms like Teams or Slack. Furthermore, seamless integration with ticketing systems, such as ServiceNow, automates the creation of incident tickets whenever a file SLA breach occurs, ensuring swift and efficient issue resolution.
Custom Business Process Dashboards: Empowering users with the ability to craft personalized dashboards, this feature offers valuable insights into their business processes, leveraging file transfer data. Users can define their unique business processes using a wide array of parameters, including Partner Name, Routes, Source/Destinations, File Names/Metadata, and File Transfer Status. They can then choose from a variety of visualization types such as Line Graphs, Pie Charts, and Clustered Bars to represent their data. These tailored business process insights are displayed using the selected visualization method, precisely reflecting the configured parameters for a comprehensive understanding of operations.
Flexible Deployment: This solution allows deployment as a Docker container on any cloud provider or within an on-premise customer data center.

Galileo: AI Companion for TransferIQ File View

Built on the Backflipt AI platform, Galileo powers the File View app using an agentic AI model that analyzes, suggests, and acts.

Insights

While MFT systems feed logs into platforms like Splunk and Sentinel, turning them into actionable insights still demands manual scripting. Galileo’s agentic AI transforms this process—enabling users to generate insights and build role-specific dashboards just by asking simple questions.

File Transfer Insights

Business users can easily track file transfers from their partners and monitor where a file is within the transfer route. They can also create reports and dashboards for file transfer activities related to specific partners using simple natural language commands, such as locating a specific file from a partner, generating daily charts of transfer volumes, or identifying partners with the highest file transfer activity. Galileo’s agentic AI enables real-time file transfer tracking and reporting without the need for manual effort or technical expertise.

Suggest

Galileo AI integrates with knowledge bases, user community discussions, and systems of record, continuously learning from these sources to deliver real-time, context-aware suggestions that support business users and MFT administrators in their day-to-day tasks.

Rapid Issue Resolution with Galileo AI

When a file transfer fails, users can instantly access detailed information about the transfer and pinpoint the exact point of failure. With the Galileo AI companion, they can simply ask for insights into the issue and receive prompt, actionable resolution suggestions—accelerating troubleshooting and minimizing disruption.

Act

Galileo extends beyond insights and suggestions, enabling autonomous actions on behalf of business users and MFT admins.

Automated SLA Monitoring and Incident Response

Galileo enables the creation of SLA rules for file transfer activities specific to each partner. When these rules are breached, alerts are automatically triggered and sent to designated email distribution lists or collaboration platforms like Teams and Slack. Additionally, incident tickets can be automatically generated in ITSM systems such as ServiceNow, ensuring rapid response and streamlined resolution.

Frequently Asked Questions

Why should we consider using the Secure File Routing Portal ( TransferIQ Analytics)?

TransferIQ Analytics is instrumental in streamlining and automating onboarding and file routing processes, reducing manual errors and administrative overhead, thus enhancing operational efficiency. Its customizable workflows and secure interactions make it an essential tool for businesses looking to optimize their file transfer processes and collaborations.

How does the Secure File Routing Portal ensure security during interactions?

TransferIQ Analytics implements robust role-based access control and seamlessly integrates with SAML-based SSO systems like Okta, providing secure user access. Additionally, it offers secure and cohesive workflow management through integration with ITSM systems like ServiceNow, safeguarding your data exchanges.

Can the TransferIQ Analytics be customized to meet our specific business needs?

Absolutely! TransferIQ Analytics offers customizable workflows, configurable self-service forms, flexible file route requests, adaptable role-based access control, and custom query generation, allowing you to tailor the application to your unique business requirements and preferences.

How does TransferIQ Analytics provide insights into file transfer activities?

TransferIQ Analytics Portal TransferIQ Analytics offers comprehensive insights through personalized dashboards and reports. Users can generate custom queries and tailored file transfer summary reports, enabling a detailed understanding of file transfer activities. The proactive SLA monitoring allows users to be promptly alerted of any deviations in file delivery or reception, ensuring immediate resolution.

Can TransferIQ Analytics integrate with our existing systems and adapt to our deployment preferences?

Yes, TransferIQ Analytics provides seamless integration with ITSM systems like ServiceNow and offers flexible deployment options, allowing deployment as a Docker container on any cloud provider or within an on-premise customer data center, ensuring adaptability to your existing infrastructure and deployment preferences.

Overview