What is Lumen AI TransferView?

An application that integrates with MFT and B2Bi platforms and event management systems to give enterprises full visibility into partner file transfer activity. Business users and MFT administrators build personalized dashboards and reports, run custom queries, and set SLA notification rules that alert through email, Microsoft Teams, and Slack and open ServiceNow incidents automatically. Galileo, an AI companion built on the Backflipt AI Platform, is part of the product. Lumen AI TransferView was formerly named FileView.

How does file transfer SLA monitoring work?

Users define rules per partner: expected delivery schedules, file names and metadata, file sizes, and other attributes. When a delivery or reception deviates from the rule, a missing file, a late file, an unexpected size, the right people are notified immediately through email, Microsoft Teams, or Slack, and an incident ticket can be opened in ServiceNow automatically.

What happens when a file transfer fails?

Users see the full detail of the transfer and the exact point of failure. With Galileo, they can ask for insight into the issue in plain language and receive prompt, actionable resolution suggestions, drawn from knowledge bases, community discussions, and systems of record. Ticketing automation ensures the incident is already in ServiceNow while the resolution starts.

Can business users work with it without technical skills?

Yes. The custom query and reporting tools are designed for non-technical users: pick the parameters, partner name, file name, direction, status, metadata, data sensitivity, and save a query as the default. With Galileo, it gets simpler still: ask where a file from a partner is, or ask for a daily chart of transfer volumes, in plain language, and the answer or the dashboard comes back.

How does Lumen AI TransferView keep access secure?

Role-based access control determines what each user can see and do, and the application integrates with SAML-based SSO systems such as Okta for authentication. Workflow integration with ITSM systems such as ServiceNow keeps incident handling inside the tools the enterprise already governs.

Can it be customized to our business processes?

Yes. Workflows, queries, SLA rules, and role-based access are all configurable. Business process dashboards are defined with the parameters that matter to each process, partner, route, source and destination, file names and metadata, transfer status, and visualized as line graphs, pie charts, or clustered bars.

As a Docker container, on any cloud provider or in an on-premises data center. TransferView sits beside the MFT platform and consumes its events; nothing about the transfer flows themselves changes.

Galileo is the AI companion inside Lumen AI TransferView, built on the Backflipt AI Platform. It runs an agentic AI model that analyzes, suggests, and acts: natural language questions become insights, reports, and role-specific dashboards; context-aware suggestions draw on knowledge bases, community discussions, and systems of record; and autonomous actions handle SLA monitoring, alerting through email, Teams, and Slack, and incident creation in ServiceNow.

Is Lumen AI TransferView the same product as FileView?

Yes. FileView became Lumen AI TransferView when the Galileo AI companion joined the product and it moved into the Lumen line. Existing FileView deployments, dashboards, and SLA rules carry forward.

Backflipt

Lumen AI TransferView: See Every Partner File Transfer. Catch Every SLA.

Formerly FileView

Enterprises move the business over managed file transfer: payroll runs, claims batches, settlement files, EDI with hundreds of partners. Lumen AI TransferView plugs into the MFT and B2Bi event streams, Axway MFT, Axway B2Bi with Axway Sentinel, AWS Transfer Family, and turns them into personalized dashboards, reports, custom queries, and SLA rules that alert through email, Teams, and Slack and open ServiceNow incidents on their own.

Galileo, the AI companion built into TransferView on the Backflipt AI Platform, answers plain-language questions, builds dashboards on request, suggests fixes when a transfer fails, and acts on SLA breaches without waiting for anyone.

Schedule Meeting Axway Sentinel Datasheet

WHO THIS PAGE IS FOR

Built for the People Who Answer for the Files

MFT Administrator·primary

"Every 'where is my file' question lands on my desk. So does every breach."

TransferView gives the business self-service answers, dashboards, reports, and plain-language queries through Galileo, and gives you SLA rules that catch a late or missing file before the partner calls.

Business Process Owner

"I own the payroll run, not the SFTP server. I still need to see my files."

Build dashboards around your business process, your partners, routes, and file names, in the visualizations you choose. No scripting, no ticket to IT. Ask Galileo when you want it faster.

IT Operations Lead

"A missed file should be an incident in ServiceNow, not an email nobody read."

SLA breaches open ServiceNow incidents automatically, with the transfer detail and point of failure attached. Galileo adds resolution suggestions so the fix starts with the ticket.

CIO

"We run thousands of partner transfers a day. I want the operation measurable."

One view across partners, routes, and business processes, with scheduled reports for the people who need them and an audit-friendly record of SLA performance, including sensitive transfers.

The Cost of Not Seeing

The Missed File Is Always Discovered by the Wrong Person

A payroll batch that never left. A claims file that arrived empty. A settlement transfer that ran four hours late on the one day it mattered. In most enterprises the first person to notice is the partner, or the business team downstream, hours after the window closed. By then the question is not why the file failed; it is why nobody knew.

The data to know was there the whole time. MFT platforms log every transfer event. What is missing is the layer that turns those events into answers a business user can read, rules that watch SLAs around the clock, and alerts that reach people where they work. That layer is Lumen AI TransferView.

The Challenge

The Logs Are All There. The Answers Are Not.

Enterprises exchanging files with hundreds of partners generate a river of transfer events. The events land in log platforms, and turning them into anything a business user can act on still demands manual scripting, custom queries, and someone who knows the MFT platform's internals.

So the business files tickets to ask where a file is. Admins hand-build reports that go stale. SLA monitoring lives in scripts one person maintains. And a missing file is invisible until someone downstream feels it.

TransferView closes the gap: it consumes the same event streams and turns them into role-specific dashboards, scheduled reports, custom queries, and SLA rules, with Galileo answering in plain language on top.

How It Works

Events In. Answers, Alerts, and Tickets Out..

Four steps from the MFT platform's event stream to a watched, measurable file transfer operation. Nothing about the transfer flows themselves changes.

Connect the Event Streams

TransferView integrates with the MFT and B2Bi platform and its event management systems: Axway MFT, Axway B2Bi with Axway Sentinel, AWS Transfer Family. Every transfer event flows in.

Define What Matters

Business processes by partner, route, source and destination, file names and metadata. SLA rules per partner: delivery schedules, file attributes, sizes. Custom queries, saved as defaults.

See It, Your Way

Role-specific dashboards in the visualization you choose, line, pie, or clustered bar. Pre-built and custom reports, scheduled to email or run on demand. Or just ask Galileo.

Alert, Ticket, Resolve

A breach alerts the right people through email, Teams, or Slack and opens a ServiceNow incident automatically. Galileo pinpoints the failure and suggests the resolution.

The pipeline: MFT and B2Bi event streams become dashboards and reports for people, and alerts and automatic ServiceNow incidents for operations, with Galileo working inside.

Core Capabilities

What TransferView Does

File Transfer Insights

A comprehensive, role-based view of transfer detail. Query by partner or client name, file name, direction, delivery or reception status, metadata, and data sensitivity type, and save any query as your default.

Enhanced Reporting

Pre-built reports categorize transfer activity by duration across all partners. Custom summary reports cover specific partners and timeframes, generated on demand or scheduled and delivered by email.

SLA Notification Rules

Tailored rules per partner: delivery schedules, file names and metadata, sizes. Any deviation, a missing, late, or malformed transfer, notifies the right people immediately through email, Teams, or Slack.

Automated Ticketing

Integration with ITSM systems such as ServiceNow opens an incident automatically whenever a file SLA breach occurs, with the transfer detail attached. Resolution starts without a human dispatcher.

Business Process Dashboards

Define a process by partner, route, source and destination, file names and metadata, and status, then visualize it as line graphs, pie charts, or clustered bars. The dashboard mirrors the business, not the log.

Data Sensitivity Visibility

Query and report by data sensitivity type. See sensitive or failed transfers across routes and partners in one place, the picture compliance and audit ask for.

Role-Based Access and SSO

Robust role-based access control decides what each user sees and does, and SAML-based SSO with identity providers such as Okta handles authentication. The right people see the right transfers.

Flexible Deployment

Ships as a Docker container and runs on any cloud provider or in an on-premises data center, beside the MFT platform it watches. Transfer flows themselves are untouched.

Natural Language with Galileo

Ask where a partner's file is, ask for a daily chart of transfer volumes, ask which partners move the most. Galileo answers, and builds the report or dashboard, without scripting.

Proactive SLA Monitoring

Rules watch around the clock, so a late file at 3 a.m. is an alert at 3 a.m., not a partner escalation at 9. You find out first, every time.

AI Companion

Galileo: The AI Inside Lumen AI TransferView

Built on the Backflipt AI Platform, Galileo runs an agentic AI model with three jobs: it analyzes, it suggests, and it acts.

MFT systems already feed their logs into log platforms. Turning those logs into something useful still demands manual scripting. Galileo removes that step: business users and MFT administrators ask simple questions and get insights, reports, and role-specific dashboards back. When a transfer fails, Galileo has the detail, the point of failure, and a suggested fix, drawn from knowledge bases, user community discussions, and systems of record it learns from continuously.

ANALYZES

Insights on Request

Track a file along its route, locate a specific transfer from a partner, generate daily volume charts, find the busiest partners. Real-time tracking and reporting, in plain language, no technical expertise needed.

SUGGESTS

Rapid Issue Resolution

When a transfer fails, Galileo surfaces the detail and the exact point of failure, then offers prompt, actionable resolution suggestions. Troubleshooting accelerates; disruption shrinks.

ACTS

Autonomous SLA Response

SLA rules per partner trigger on their own: alerts to distribution lists, Teams, and Slack, and incident tickets in ServiceNow, created automatically. Monitoring becomes response.

Clear Lines

See It. Act on It. One Product.

Visibility

Custom queries

Partner, file name, direction, status, metadata, data sensitivity; saved defaults per user.

Role-specific dashboards

Business processes visualized as line graphs, pie charts, or clustered bars.

Reports, scheduled or on demand

Pre-built duration reports across partners, custom summaries by partner and timeframe, delivered by email.

Sensitive and failed transfers

One view across routes and partners for the compliance picture.

Everything the business asks the MFT team, answered self-service.

Action

SLA rules per partner

Delivery schedules, file names and metadata, sizes; watched around the clock.

Alerts where people work

Email, Microsoft Teams, Slack, the moment a delivery or reception deviates.

Automatic ServiceNow incidents

Every breach becomes a ticket with the transfer detail attached.

Galileo resolution

Point of failure pinpointed, fix suggested, before anyone asks.

A breach is handled while the old way was still discovering it.

Works With Your MFT Estate

Your MFT Platform, Your ITSM, Your Collaboration Tools

TransferView is built around MFT and B2Bi event streams. Axway MFT, Axway B2Bi with Axway Sentinel, and AWS Transfer Family are shipping integrations today, each with its own datasheet. Enterprises running IBM Sterling File Gateway, IBM Sterling B2B Integrator, or another managed file transfer platform should talk to us about the event integration path: the pattern carries over. Alerts and workflows reach the tools teams already use.

Axway MFT · SecureTransport

Axway B2Bi

Axway Sentinel

AWS Transfer Family

ServiceNow

Microsoft Teams

Slack

Okta · SAML SSO

Deployment

Runs Where Your MFT Runs

Any Cloud, or None

Deploys as a Docker container on any cloud provider or in an on-premises customer data center. The same product either way.

Beside the Platform, Not in It

TransferView consumes event streams; it does not sit in the transfer path. Nothing about the file flows, partners, or protocols changes on day one.

Governed Access from the Start

Role-based access control and SAML SSO with identity providers such as Okta, plus ITSM workflow integration, so the deployment fits the enterprise's existing governance.

Why It Pays Off

The Case in Four Cards

Business

Business users see their own processes, their partners, their files, in real time, without filing a ticket. Decisions stop waiting on a report someone has to build.

Operations

Proactive SLA detection with alerting and automated ticketing. Breaches are caught and dispatched before the partner notices, and Galileo shortens every resolution.

ROI

Manual scripting, hand-built reports, and where-is-my-file tickets stop consuming the MFT team. AI-powered visibility reduces manual errors and administrative overhead.

No Forklift

No change to the MFT platform, the partners, or the transfer flows. TransferView consumes the events the platform already emits and deploys as one Docker container.

Features at a Glance

The Full Feature List, One Table

Feature	What It Does	Why It Matters
File Transfer Insights	Role-based view of transfer detail with custom queries by partner or client name, file name, direction, delivery or reception status, metadata, and data sensitivity; any query saved as a default.	The business answers its own questions; the MFT team stops being a query service.
Enhanced Reporting	Pre-built reports by transfer duration across all partners, plus custom summaries per partner and timeframe, generated on demand or scheduled and emailed to recipients.	Recurring reporting runs itself, on time, every time.
SLA Notification Rules	Per-partner rules on delivery schedules, file names and metadata, and sizes; deviations alert through email, Microsoft Teams, and Slack.	You find out about the late or missing file before the partner does.
Automated Ticketing	Every SLA breach opens an incident in ITSM systems such as ServiceNow automatically.	Resolution starts without a human dispatcher, at any hour.
Business Process Dashboards	Processes defined by partner, route, source and destination, file names and metadata, and status; visualized as line graphs, pie charts, or clustered bars.	Operations seen the way the business sees them, not the way the log writes them.
Data Sensitivity Visibility	Queries and reports by sensitivity type; sensitive and failed transfers across routes and partners in one view.	The compliance and audit picture exists without a project.
Role-Based Access and SSO	Role-based access control plus SAML SSO with identity providers such as Okta.	The right people see the right transfers, authenticated the enterprise way.
Flexible Deployment	Docker container on any cloud provider or in an on-premises data center, beside the MFT platform.	Runs where the MFT runs; transfer flows are untouched.
Natural Language Insights	Plain-language questions become file tracking, charts, reports, and role-specific dashboards.	Insights without scripting, for users without technical expertise.
Context-Aware Suggestions	Learns continuously from knowledge bases, user community discussions, and systems of record to support day-to-day tasks.	Tribal knowledge becomes something everyone can ask.
Rapid Issue Resolution	Surfaces the failed transfer's detail and exact point of failure, with actionable resolution suggestions on request.	Troubleshooting accelerates; mean time to resolution drops.
Autonomous SLA Actions	SLA rules trigger alerts to distribution lists, Teams, and Slack, and open ServiceNow incidents, automatically.	Monitoring becomes response, with no one in the loop at 3 a.m.

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Start with a discovery run in your environment. Most teams learn something in the first hour, usually about an agent nobody knew they had.

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Also see: Lumen Solutions, the deployment playbook·Trust No Agent, the joint solution with IBM and Fortinet

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