It’s the last month of the quarter. Your pipeline shows you can make your numbers, but only if you can close the key opportunities. Your CRM gives you the vital statistics but lacks actionable, real-time updates on customer conversations in flight. Your inbox is overloaded with fragmented internal discussions that are out of sync with customer interactions. Frustrated, you pick up the phone and start calling your sales teams, taking their time away from engagements so you can see how things are going. You need a better way to stay on top of critical deal status – one that focuses on the customer dialog instead of distracting from it. You need a way to track and accelerate key sales conversations.
Backflipt is a messaging app built on the inbox for customer facing teams. Instead of asking reps to forward emails or upload them to the CRM, Backflipt lets you ”flip” email conversations to conduct private discussions alongside them. Sales management can follow customer conversations in real time while coordinating actions privately with sales teams. See for yourself what may be holding things up. Is pricing the real issue, or is it terms? Are there internal politics? Does the customer need help to overcome resistance to change?
Need help? Backflipt intelligently recommends colleagues likely to contribute constructively to the deal. Its algorithms use email interactions to identify staff who have relationships with the customer or knowledge relevant to the customer conversations. Similar algorithms recommend sales collateral or other documents for your teams’ consideration.
Using Backflipt gives sales management real-time insight into customer conversations so you can take action to accelerate opportunities.
Learn more at www.backflipt.com.