Incident Management
Customized workflows with targeted alerts let you focus directly on what matters most. Define appropriate escalation levels for incidents, gather data from various systems, and send real-time, personalized messages to stakeholders.
Help Desk Automation
Workflows deliver customized information to help desk teams, enabling faster issue resolution. By consolidating data from service logs and user reports, resolution times can be significantly reduced.
Support
Intelligent workflows help IT organizations synchronize information from HR, AD, and other resources, enabling timely provisioning and deprovisioning of users in real-time. They also drive data to analytics for dashboard insights
Manage Churn
Workflows that can help alert in time on incidents across product issues, billing issues or roadmap issues. Gather, co-relate data in real-time to notify. Customize workflows that fit your organization.
