Manual processes lead to expired credentials, disrupted transfers, and compliance violations.

One of the most common frustrations across enterprises lies in the lack of self-service file transfer insights. Business users responsible for ensuring successful file deliveries to partners often find themselves blind to what happens once a file is sent. If a transfer fails or gets delayed, they have no immediate visibility into where it went wrong, whether the issue lies in routing, configuration, or infrastructure.

The reliance on backend systems like Axway Sentinel for analytics further compounds this problem. While Sentinel is powerful, it demands specialized skills to query logs and generate dashboards. Business teams, who typically lack this expertise or access, depend on overburdened MFT administrators to extract the data they need. This dependency slows down response times to partners, increases support overhead, and erodes trust when SLA breaches go unnoticed or unresolved.

The consequences are not just operational—they’re financial. Many enterprises have strict SLAs with their partners for file delivery times. A delay or failure in transfer can trigger SLA violations, leading to penalties, strained relationships, and reputational damage. Business users, who are accountable for these SLAs, need timely insights to monitor file flow performance and take preemptive action when risks emerge.

This is where Backflipt’s Analytics app steps in to close the gap.

Backflipt’s Analytics solution for Axway MFT and Sentinel brings transparency, simplicity, and automation into the file transfer monitoring experience. It enables business users—without any technical expertise—to generate reports and visualize file flow metrics through intuitive dashboards. Users can create filters based on file metadata (like file names, routes, partners, timestamps) and schedule recurring reports that track delivery success, exceptions, and delays.

The app does not require any SQL knowledge or access to backend systems. Instead, it abstracts the complexity and delivers a user-friendly interface where both business users and admins can access the same source of truth. When failures occur, the app pinpoints exactly where in the route the issue happened, helping MFT admins troubleshoot faster and enabling business teams to respond to partners with clarity and confidence.

Fewer missed SLAs, faster issue resolution, reduced support load on IT, and more empowered business operations.