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Eliminating Credential Chaos: How Continuous Touch Modernizes Certificate and Contact Management in Axway MFT
Eliminating Credential Chaos: How Continuous Touch Modernizes Certificate & Contact Management in Axway MFT
Anil Kapatkar
July 2025
In today’s digital enterprise landscape, secure file transfers are not just operational necessities but mission-critical. As companies expand their digital ecosystems, the number of external partners they work with grows exponentially, requiring managed credentials and contact certifications to ensure secure, compliant interactions. Yet, even the most sophisticated Managed File Transfer (MFT) systems like Axway often rely on manual, error-prone processes to handle credential renewals and contact validations. This outdated approach exposes enterprises to compliance risks, potential file transfer disruptions, and operational overhead that can no longer be justified in an automated world.
The Compliance Ticking Time Bomb
Critical Risk Factors
Manual processes lead to expired credentials, disrupted transfers, and compliance violations.
When partner accounts are created in Axway MFT or B2Bi systems, they’re typically configured with login credentials, encryption keys, and PGP certificates. Security policies then mandate that these credentials be updated periodically. But here lies the problem: the process is manual, fragmented, and offline.
IT administrators must routinely comb through accounts to identify upcoming expirations, send out reminder emails, and hope partner contacts respond quickly. Often, partner contact information is outdated or incorrect, meaning these messages never reach their intended recipients. The result? Expired credentials, disrupted file transfers, missed SLAs, and compliance violations—each with a financial or reputational cost.
A New Paradigm: Continuous Touch for Axway
Intelligent Automation
Transform manual processes into automated, self-service workflows.
The solution isn’t simply to throw more resources at the problem. The answer lies in intelligent automation. Enter Backflipt Continuous Touch, a powerful solution purpose-built to automate credential renewals and contact certifications in Axway MFT and B2Bi environments.
Proactive Identification
Automatically identify certificates and credentials nearing expiration
Self-Service Flows
Launch secure, automated flows for partner updates
Reduced IT Overhead
Eliminate manual follow-ups and reduce administrative burden
Compliance Assurance
Ensure compliance with security mandates and policies
From Manual to Autonomous—The Continuous Touch Approach
At the core of Continuous Touch is a shift in ownership and efficiency. The app integrates directly with Axway MFT/B2Bi to drive automated campaigns that guide partners through renewing certificates or updating contact info via secure email links. These links lead to a self-service portal—no IT tickets, no back-and-forth, no delays.
IT teams retain control through configurable policies: setting recertification cycles, customizing notification templates, and tracking status via audit-ready reports. This not only minimizes risk but frees up valuable IT resources.
Key Benefits
Compliance Without Complexity : Automatic enforcement of security policies for password, key, and certificate lifecycles.
Frictionless Partner Experience : Partners manage updates through secure deep links—no login portals or long instructions required.
IT Helpdesk Relief : Routine credential updates no longer burden IT staff or generate unnecessary tickets.
Audit Readiness : Real-time tracking and automatic audit report generation ensure transparency and accountability.
Enterprise Integration : Seamless tie-ins with enterprise identity systems (like Okta) and ITSM tools (like ServiceNow).
Built for Scale and Flexibility
Enterprise-Ready Deployment
Whether deployed in the cloud or on-premise, Continuous Touch is built to fit modern enterprise environments. With Docker-based deployment, it easily scales across departments, geographies, and hundreds of partner accounts. Enterprises can confidently manage a sprawling partner network without increasing administrative load.
Conclusion
Credential and contact management in MFT systems no longer needs to be a source of risk and inefficiency. With Continuous Touch, Axway users can modernize their approach—moving from reactive firefighting to proactive, automated governance. It’s time to stop letting expiring credentials dictate your operations and start treating compliance as a strategic advantage.
Ready to Transform Your Credential Management?
Eliminate credential chaos and automate compliance in your Axway MFT environment.
See how effortless partner credential and contact management can be.