- When my engineering team is supporting me during a POC, I don’t want the team to be overwhelmed with customer interactions.
- When I am doing pricing negotiations with a customer, my finance team will be able to provide me better options when they are not forced to answer direct customer demands.
- During contract negotiations with a customer, I need to maintain confidentiality and protect attorney client privileges across these negotiations.
I end up playing the role of go-between to make sure everyone is on the same page. When I have to drive multiple customer interactions simultaneously, I quickly become the bottleneck and I cannot drive my customer engagements effectively.
What I need is a messaging tool, which bridges the divide between my internal teams and customers. It should allow me to share any customer conversation into a private internal discussion with my teams. The teams should get a real time update of ongoing customer conversations without being directly exposed. This allows them to provide quick inputs that help me keep the customer updated in a timely manner. I no longer need to be the go-between and become a bottleneck. So now no more friction during the customer interaction!